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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  All equipment is pre-tested, inspected prior to shipping and packaged properly.  Therefore, you should have received your unit you ordered free of damage and defects.

If there is an order error and you receive the wrong item or any items are missing, please contact M&FE and replacements parts will be sent to you. Do not use the equipment you received if it was shipped in error.  Any and all claims for order errors must be made within 5 (Five) days from your receipt of equipment.  You understand, accept and agree that in the unlikely event that an order error has been made, your sole, exclusive remedy is that M&FE will correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
My product is missing parts.
  All equipment is pre-tested, inspected prior to shipping and packaged properly.  Therefore, you should have received your unit you ordered free of damage and defects.

If there is an order error and you receive the wrong item or any items are missing, please contact M&FE and replacements parts will be sent to you. Do not use the equipment you received if it was shipped in error.  Any and all claims for order errors must be made within 5 (Five) days from your receipt of equipment.  You understand, accept and agree that in the unlikely event that an order error has been made, your sole, exclusive remedy is that M&FE will correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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