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How can I get another copy of instructions?
  Although we do our best to make our products intuitive, simple and easy to use, we always request that you read your instructions prior to using your equipment and recommend keeping a set of instructions handy for future reference.

If you have misplaced your instructions or by chance you did not receive a complete set of instructions, then please email us info@waxmelters.com or call to have a set sent to you.
for a Repair Authorization and instructions.
How do I repair my product?
  Please Check the Troubleshooting Guides in this Help Section for your item of equipment.  Most issues are addressed in them and if you require any more assistance, having completed those forms will expedite resolving it.
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I received the wrong product.
  Although it is unlikely that errors will be made in regard to your order, please inspect your shipment upon delivery.  You understand, accept and agree that in the case of order errors, the sole, exclusive remedy is that M&FE will either send replacement items/equipment and correct the order error.  

If any items are missing, please let us know and replacements parts will be sent to you.  For your safety and to prevent fire, injury, death and/or further damage to the equipment, Warranty inquiries and/or claims must be made within 5 days and You agree not use equipment until contacting M&FE.
What is your return policy?
  RETURNS & RESTOCKING FEES: You understand and agree M&FE sells manufacturing equipment at wholesale prices and not at retail prices to the public. In consideration for this discounted wholesale pricing and to prevent individuals from purchasing equipment to manufacture items on a limited basis or to fulfill an order, You agree to M&FEs limited Return policy and cancellation fees.

a) Stock Equipment: Stock Equipment is not sold on a Trial basis. You understand and agree that M&FE products are used to manufacture items so if equipment is opened and/or used, then the merchandise is not refundable or returnable under any circumstances.

     If within 20 days of receiving your equipment you would like to return it for a refund, it must be new, unopened in original packaging and in 100% resale condition. There is a 25% restocking fee and there are no refunds on shipping, handling and insurance costs. No product shall be returned without the proper paperwork issued by M&FE and all returned material must be accompanied by a Return Merchandise Authorization Number. You will have to ship the unit back at your expense. The packaging and unit will be inspected when received. If your equipment has been opened and/or used, then you will not receive a refund. If your equipment is unopened and unused, then you will receive a refund minus shipping, handling and insurance costs and minus the 25% restocking fee. It generally requires 7-10 business days from the time M&FE receives your returned equipment to issue a refund.

     You acknowledge and agree that should You send any items to M&FE without a Return Merchandise Authorization Number, you will not receive a refund of any kind. You will be responsible for shipping, handling and insurance fees to have the item shipped back. M&FE will hold your equipment free of charge for up to 15 days and then you will be billed a Storage Fee for storing your equipment per day ($5 to $25 depending on the size of the equipment) and this storage fee must be paid prior to the equipment being shipped back. M&FE is not responsible for items left after 30 days. You understand, accept and agree that in the unlikely event that equipment is damaged in shipping, defective or an order error has been made, your sole, exclusive remedy is that M&FE will send new replacement items/equipment, correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.

b) CUSTOM & CUSTOMIZED ORDERS ARE FINAL AND NOT REFUNDABLE, EXCHANGEABLE OR RETURNABLE: Custom Orders, including modified stock products (any stock product which has been modified or upgraded or downgraded in any way, including but not limited to making it 220V, changing the size of the melter, changing the timing mechanism to standard, analog or digital, changing the length of the hose, changing the heated pump speed, and so on) which You agree and understand are deemed Custom Orders, are final and not refundable, exchangeable or returnable under any circumstances.

c) INTERNATIONAL ORDERS ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES.

13) DAMAGED EQUIPMENT, DEFECTIVE EQUIPMENT, ORDER ERRORS:
All equipment is pre-tested, inspected prior to shipping and packaged properly. Therefore, you should have received your unit you ordered free of damage and defects. You understand, accept and agree that in the unlikely event that equipment is damaged in shipping, defective or an order error has been made, your sole, exclusive remedy is that M&FE will send new replacement items/equipment, correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
     a) Damaged Equipment: In the case of damaged equipment, you must report this information to the delivery person (freight company, FedEx, UPS), save damaged goods, cartons and packaging materials so that Melting and Filling Equipment, Inc. can file a claim with shipping/freight company (if You alter, dispose or otherwise make such packaging material unavailable then Melting & Filling Equipment, Inc. will be unable to file a claim with shipping/freight company and you will be responsible for costs associated with receiving replacement goods or repairing equipment), and notify M&FE. In order to file a claim with the shipping company, as well as for your safety and to prevent further damage to the equipment, any and all claims must be made within 5 (Five) days from your receipt of the equipment. You understand, accept and agree that in the unlikely event that equipment is damaged in shipping, your sole, exclusive remedy is that M&FE will send new replacement items/equipment and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.
     b) Defective Equipment: If you believe You have received defective equipment, do not use the equipment. Please contact M&FE immediately for assistance. For your safety and to prevent fire, injury, death and/or further damage to the equipment, Defective Equipment claims must be made within 5 days of manifestation and you agree not use equipment until contacting M&FE. Your equipment is under warranty for a certain period of time depending (6 months for filling systems and 12 months for melting tanks- See Section Warranty and Warranty Disclaimers for full information). You understand, accept and agree that in the unlikely event that equipment is defective, your sole, exclusive remedy is that your equipment will be serviced in accordance with the warranty and M&FE will send new replacement items/equipment and that there are no refunds, returns, credits, or exchanges as a result of items being defective.
     c) Order Errors: If there is an order error and you receive the wrong item or any items are missing, please contact M&FE and replacements parts will be sent to you. Do not use the equipment you received if it was shipped in error. Any and all claims for order errors must be made within 5 (Five) days from your receipt of equipment. You understand, accept and agree that in the unlikely event that an order error has been made, your sole, exclusive remedy is that M&FE will correct the order error, and that there are no refunds, returns, credits, or exchanges as a result of items being damaged in shipping, defective, or for order errors.


Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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